Interior Design Assistant

Property Service Manager Raleigh

COMPANY DESCRIPTION:

Tongue & Groove is a premier construction, design, maintenance, and realty firm specializing in bespoke homes and property management solutions. Our home office is based in Wilmington, NC.

OUR COMPANY BELIEFS:

At Tongue & Groove, we hold our mission and beliefs dear to our hearts:

Mission: We imagine with our clients. We build for our clients. Our clients can live life without regrets.
Brand Promise: Never compromise quality or coolness.
Warrior’s Spirit: We work hard with urgency, desire to be the best, and always make the numbers.
Servant’s Heart: Have a humble heart with everything you do, follow the “Golden Rule,” serve the client to your best capability.
Fun-Loving Attitude: We celebrate successes as a team, enjoy the work you do and those you work with, don’t take yourself too seriously.
Exceptional Communication: Knowing what to say and what not to say, receive and give feedback freely, respond with calm, care, and creativity.

Job Overview:

The Property Service Manager will drive the growth and success of Tongue & Groove’s Property Services division, ensuring exceptional service and satisfaction for our affluent clientele. This role includes salary, benefits, and profit sharing, and working with a strong management team in Wilmington.

Key Responsibilities

Sales and Revenue Growth: Promote maintenance services and acquire renovation projects.
Concierge Manager Program: Develop and extend comprehensive support services to clients.
Team Leadership: Manage and develop the Property Services team and subcontractors.
Service Standards: Set and communicate service standards aligned with our brand.
Client Engagement: Maintain personalized communication and understand client needs.
Financial Management: Oversee P&L, manage COGS, develop budgets, and control expenses.
Project Oversight: Ensure renovation projects are completed on time and within budget.
Maintenance Management: Develop schedules and ensure high-quality property maintenance.
Quality Assurance: Maintain high standards through inspections and safety protocols.
Safety and Compliance: Enforce safety policies and OSHA compliance.
Continuous Improvement: Encourage innovation and stay updated on industry trends.
Reporting: Provide regular reports on projects, financial performance, and operations.

Craft Architecture & Interiors: Office Operations

Manage day-to-day operations and financial reporting.

Qualifications:

Proven experience in property services or related fields.
Strong leadership, sales, marketing, and financial management skills.
Ability to build and lead high-performing teams.
Experience with luxury real estate preferred.

Benefits:

Competitive salary
Comprehensive benefits package
Profit sharing

Our ideal candidate will ensure the success and growth of our Raleigh office, becoming a key player in the luxury residential market.

REQUIRED READING: All Applicants must take the Predictive Index Behavioral Assessment and the Cognitive Assessment. Both assessments must be completed to be considered for employment. Thank you.

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