Interior Design Assistant

Estate Management Leadership & Operations

• Oversee the day-to-day operations of luxury residential estates throughout the Jupiter and Palm Beach markets.
• Ensure all homes are maintained to the highest standards and remain secure, organized, guest-ready, and proactively cared for.
• Lead House Managers, Estate Executives, Estate Technicians, subcontractors, vendors, and support staff to ensure seamless operations and superior service delivery.
• Develop and maintain operational procedures, property standards, inspection checklists, and preventative maintenance programs.
• Coordinate schedules, workflows, and service priorities across multiple properties.
• Serve as the primary escalation point for operational issues, emergencies, and client concerns.

Luxury Renovation & Project Management

• Manage multiple high-end residential renovation and improvement projects from estimation through completion.
• Develop project scopes, budgets, schedules, procurement timelines, and subcontractor coordination plans, alongside a Project Coordinator.
• Collaborate with architects, designers, consultants, and internal teams to ensure successful project execution.
• Oversee onsite construction activities, ensuring projects are completed on time, within budget, and to Tongue & Groove quality standards.
• Review project costs, proposals, invoices, and change orders with accuracy and accountability while maintaining documentation within company software systems.
• Monitor project profitability while protecting the client experience and maintaining exceptional craftsmanship.
• Ensure all work complies with construction drawings, specifications, building codes, and safety standards.
• Conduct site walks, punch list reviews, and quality control inspections throughout all project phases.

Client Experience & Relationship Management

• Build and maintain trusted relationships with high-net-worth homeowners and estate representatives.
• Deliver a proactive, responsive, and highly personalized client experience.
• Communicate professionally regarding schedules, budgets, property conditions, and project progress.
• Handle sensitive situations with discretion, professionalism, and urgency.
• Anticipate client needs and identify opportunities to enhance the homeowner experience and expand services.

Team Leadership & Accountability

• Lead, mentor, and develop team members while fostering a culture of accountability, professionalism, and excellence.
• Establish clear expectations and maintain high performance standards across the division.
• Assist with recruiting, onboarding, training, and developing team members and subcontractors.
• Promote strong communication, organization, and operational discipline throughout the team.
• Conduct regular performance evaluations and ongoing coaching.

Vendor & Financial Oversight

• Develop and maintain strong relationships with subcontractors, vendors, and service providers.
• Hold vendors accountable for quality, responsiveness, professionalism, and schedule adherence.
• Oversee operational budgets, labor planning, renovation budgets, and expense management.
• Review estimates, proposals, purchase orders, invoices, and client billing for accuracy and profitability.
• Identify opportunities for operational efficiencies, enhanced service offerings, and improved margins.
• Ensure BuilderTrend, Ressio, CRM platforms, and company systems are updated accurately with schedules, budgets, documentation, and reporting.
• Provide regular operational and financial updates to company leadership.

Quality Control & Operational Excellence

• Maintain impeccable standards for cleanliness, organization, craftsmanship, and presentation across all properties and projects.
• Ensure all work reflects the Tongue & Groove luxury brand and commitment to no-defect construction and service.
• Conduct regular property audits and project inspections to ensure consistency and accountability.
• Drive continuous improvement in systems, procedures, and service delivery.