Interior Design Assistant

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Estate Handyman / Carpenter - Raleigh, NC

COMPANY DESCRIPTION

Tongue & Groove Property Services is a premier luxury estate management and renovation company serving discerning clients who expect proactive, world-class service. Are you someone who anticipates needs before they’re spoken, delivers with precision, and thrives in high-end environments? Then this role may be the perfect fit.

We will be opening a new office in Raleigh, NC, and will be proudly serving The Triangle, offering elite property services to one of the nation’s most exclusive markets. Ideal candidates have backgrounds in luxury residential construction and high-end hospitality. If you understand what excellence looks like and have the drive to deliver it daily, we want to hear from you!

Position Overview

The Estate Handyman/Carpenter supports the growth of Tongue & Groove’s Property Service Division by collaborating with homeowners, Estate Executives, and the Tongue & Groove team to provide exceptional service. This role ensures that our service meets the homeowner’s needs while upholding the luxury standards that define the Tongue & Groove brand.

Our Culture

At Tongue & Groove, we believe in servant leadership, unmatched attention to detail, and a relentless commitment to elevated living for our clients. Our team is comprised of high-integrity professionals who take pride in their work, act with discretion, and thrive in an environment that values excellence, trust, and growth.

Essential Duties & Responsibilities

  • Service Promotion: Actively promote and grow revenue from Tongue & Groove’s Maintenance Services, offering both one-off repair projects and ongoing, routine property maintenance services to clients from our construction and realty divisions.
  • Punch List & Warranty Support: Assist Estate Executives in addressing punch list items and warranty claims for homes completed under our construction services.
  • Home Inspection Support: Work alongside Estate Executives to address punch list items identified during home inspections, particularly with Mark Batson Realty and Landmark Sotheby realtors.
  • Maintenance & Repairs: Support the team in performing general home maintenance, repairs, and renovations. This includes securing homes, overseeing subcontractors, and performing self-performed tasks.
  • Self-Performed Work: Troubleshoot and repair issues, perform carpentry tasks, assist with lifting and site cleaning, and stage homes for client arrivals and departures.
  • Schedule Adherence: Contribute to maintaining and following the maintenance and repair schedule while ensuring quality control and timely completion.
  • Homeowner Satisfaction: Ensure that the homeowner’s expectations are met during all maintenance and repair services, providing excellent customer service throughout the process.
  • Safety Compliance: Maintain a safe work environment by enforcing Tongue & Groove’s safety policies, promoting safe work habits, and adhering to OSHA regulations.
  • Subcontractor Oversight: Ensure subcontractors meet cleanliness standards and are held accountable for site clean-up.
  • Multi-Project Management: Manage duties across multiple homes simultaneously, maintaining high standards of work and service.
  • Customer Relationships: Assist in building long-term, sustainable relationships with clients through exceptional service and communication.
  • Software Use: Work within specified software systems to track tasks, maintain schedules, and document service delivery.

Key Attributes

  • Exhibits a high level of
  • Demonstrates superior work
  • Possesses a “can do” and positive approach to work, always moving forward to
  • Consistently challenges the status
  • Turns problems and issues into opportunities for success.

Qualifications

  • Previous experience in property maintenance, carpentry, or general construction preferred.
  • Strong ability to troubleshoot and resolve issues efficiently.
  • Excellent communication and customer service skills.
  • Ability to work independently and manage multiple projects at once.
  • Familiarity with safety regulations and practices.
  • Reliable, responsible, and proactive attitude.
  • Comfortable using maintenance management software and tools.

Schedule

  • Monday through Friday, 8 AM – 5 PM
  • Occasional weekend work for client emergencies and on-call coverage

Benefits

  • 401(k) with matching contributions
  • Dental insurance
  • Health insurance coverage
  • Vision insurance
  • Paid time off for vacation and personal days

Application Process

We offer competitive compensation based on experience. If you are a dedicated professional looking for an opportunity to contribute to a dynamic organization, please submit your resume for consideration. We look forward to reviewing your application.

Application Process: All Applicants must take the Predictive Index Behavioral Assessment and the Cognitive Assessment. Both assessments must be completed to be considered for employment. Thank you.

Attention! Once you click 'Apply', your information will be sent to our COO, and you will be redirected to the Predictive Index Survey website. All applicants are required to complete this survey to be considered.