Interior Design Assistant

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Residential Concierge Manager

INTRO

Tongue & Groove Property Services is a premier luxury estate management and renovation company serving discerning clients who expect proactive, world-class service. We are opening a new office in Florida and will proudly serve the Jupiter/Palm Beach area, offering elite property services to one of the nation’s most exclusive markets. We take pride in offering unparalleled service to our luxury homeowners, echoing the ambiance of a world-class resort. If you possess an impeccable eye for detail and are adept at multitasking, we invite you to be a part of our mission — seamlessly merging discerning individuals with high-end residences to curate unparalleled homeowner experiences

Position Overview

The Concierge Manager is responsible for creating a 5-star luxury experience for homeowners and guests across high-end residences and the company’s operations. This role combines elevated client service, attention to detail, and proactive property and office management. The ideal candidate is a self-starter with a sharp eye for aesthetics, exceptional organization, and a passion for anticipating needs before they arise.

OUR CULTURE & BELIEFS

At Tongue & Groove, we believe in hard work, humble leadership, and building a culture where people thrive. We are relentlessly committed to quality, creativity, and celebrating our wins—big and small.

Warrior’s Spirit – Work hard with urgency; desire to be the best; make the numbers.

Servant’s Heart – Have a humble heart; follow the golden rule; serve the client.

Fun-Loving Attitude – Celebrate success; enjoy your work and your teammates; don’t take yourself too seriously.

Exceptional Communication – Know what to say and what not to say; give and receive feedback freely; respond with calm, care, and creativity.

OUR BRAND PROMISE

Never compromise quality or coolness.

OUR MISSION

Imagine + Build + Live

We imagine with our clients. We build for our clients. Our clients live life without regrets.

Essential Duties & Responsibilities

General & Office Operations

  • Create an atmosphere of luxury and comfort for clients akin to a 5-star resort
  • Seamlessly manage general office operations and client experiences
  • Organize and address property presentation with proactive white glove service
  • Anticipate and fulfill daily needs of clients and visitors
  • Develop a concierge program that delivers memorable experiences and differentiates the brand

Property Responsibilities

  • Conduct scheduled maintenance checks to ensure top-tier function of appliances and systems
  • Perform detailed pre-arrival inspections and resolve issues in advance
  • Supervise cleaning personnel and ensure property cleanliness, including pools and outdoor spaces
  • Stock kitchens, refresh bathrooms, and prepare amenities for a guest-ready environment
  • Run errands such as grocery shopping, fueling vehicles, and laundry upon request
  • Greet guests and provide airport transportation as needed
  • Coordinate meal planning and shopping with homeowners, chefs, or vendors
  • Execute post-visit resets to return home to pristine condition

Key Attributes

  • High level of integrity and personal accountability
  • Superior work ethic and pride in going the extra mile
  • Positive, “can-do” mindset with a drive to move forward and solve problems
  • Strong visual and organizational skills
  • Ability to challenge the status quo and turn challenges into opportunities

Schedule

  • Full Time, Monday to Friday
  •  Some flexibility may be required for special events or homeowner needs

Benefits & Compensation

  • Competitive salary based on experience
  • 401(k) with matching contributions
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Paid time off

application process

To be considered for this role, all applicants must complete the Predictive Index Behavioral and Cognitive Assessments. These tools help ensure alignment with our team and culture. We look forward to reviewing your application!

Attention! Once you click 'Apply', your information will be sent to our COO, and you will be redirected to the Predictive Index Survey website. All applicants are required to complete this survey to be considered.