Interior Design Assistant

Estate Technician

COMPANY DESCRIPTION:

Tongue & Groove is the leading Design-Build firm in Wilmington and the surrounding area. The company was born in 2003 to a visionary with a keen eye for design, and in 2020 was named National Custom Home Builder of the Year by the National Association of Homebuilders. Tongue & Groove employees desire to be the best, have a humble heart, and celebrate their successes, professional or personal.

Essential Duties & Responsibilities:

Tongue & Groove’s Property Service Division is dedicated to providing exceptional, luxury-level service to homeowners. As a Property Service Technician, you’ll play a pivotal role in ensuring that every property reflects our high standards and brand promise as well as fulfilling the goals & aspirations of the homeowner. Working collaboratively with homeowners, Property Service Managers, and Tongue & Groove teams, you’ll contribute to the continued success and growth of the division.

KEY RESPONsibilities:

Service Promotion & Growth: Collaborate across construction and realty divisions to generate new service opportunities and expand the client base.

Punch List & Warranty Support: Assist Property Service Managers with punch list items and warranty claims for homes completed under our construction services, ensuring that all concerns are addressed promptly and to the highest standard.

Home Inspection Support: Partner with Property Service Managers and realtors (particularly with Mark Batson Realty and Landmark Sotheby’s) to resolve punch list items identified during home inspections, ensuring homes are move-in ready and up to expectations.

Maintenance & Repairs:

Support the team in performing general home maintenance, repairs, and renovations, while overseeing subcontractors and performing self-performed tasks.
Manage the securement of homes and assist with on-site tasks, ensuring every project is executed with precision.

Self-Performed Work:

Troubleshoot and address issues across various systems (carpentry, plumbing, electrical, etc.).
Assist with site clean-up, home staging for client arrivals and departures, and various other hands-on tasks ensuring that the work is completed to the highest level of quality.

Schedule Adherence & Quality Control:

Maintain adherence to established schedules, ensuring timely and accurate completion of all service tasks while upholding stringent quality control standards.
Conduct inspections of work performed to ensure that all aspects of the service meet or exceed Tongue & Groove’s reputation for excellence.

Homeowner Satisfaction:

Provide exceptional customer service during all maintenance and repair services, ensuring homeowners’ expectations are met or exceeded and fostering positive client relationships.

Work closely with homeowners to communicate progress and address any concerns, ensuring an outstanding service experience from start to finish.

Safety Compliance & Site Management:

Enforce Tongue & Groove’s safety policies and ensure compliance with OSHA regulations.
Promote safe work habits and ensure all work environments meet safety standards.

Subcontractor Oversight: Manage subcontractor performance, ensuring they meet Tongue & Groove’s cleanliness and quality standards and are held accountable for proper site maintenance and final clean-up.

Client Relationship Building: Develop and maintain strong, long-term relationships with homeowners and clients, delivering unparalleled service and communication that solidifies loyalty and repeat business.

Efficient Communication & Documentation: Utilize company software systems to track tasks, maintain accurate schedules, and document service delivery, ensuring smooth communication within the team and with clients.

Key Attributes for Success:

High Levels of Integrity & Emotional Intelligence
Strong communication skills
“Can Do” Attitude, turning negatives into positives
Commitment to quality and customer satisfaction
Self-motivated with a passion for problem-solving
Ability to work collaboratively in a fast-paced environment
Strong organizational and time-management skills
Challenges what is possible & delivering results above & beyond expectations

Our Company Mission and Beliefs:

At Tongue & Groove, we hold our mission and beliefs dear to our hearts:

Mission: Imagine + Build + Live
- We imagine with our clients. We build for our clients. Our clients can live life without regrets.
Brand Promise: Never compromise quality or coolness.
Warrior’s Spirit: We work hard with urgency, desire to be the best, and always make the numbers.
Servant’s Heart: Have a humble heart with everything you do, follow the “Golden Rule,” serve the client to your best capability.
Fun-Loving Attitude: We celebrate successes as a team, enjoy the work you do and those you work with, don’t take yourself too seriously.
Exceptional Communication: Knowing what to say and what not to say (Emotional Intelligence), receive and give feedback freely, respond with calm, care, and creativity.

Company Benefits:

At Tongue & Groove, we value our team members and offer a comprehensive benefits package, including:

401(k) with matching contributions
Dental insurance
Health insurance coverage
Vision insurance
Paid time off for vacation and personal days

Why Join Tongue & Groove?

At Tongue & Groove, we don’t just provide services; we create experiences that reflect luxury, quality, and care. As a Property Service Technician, you’ll have the opportunity to work with a talented, dynamic team in a company that’s known for excellence. If you take pride in your work, thrive in a fast-paced environment, and are passionate about delivering top-tier service, we want to hear from you!

WORKING HOURS:

Monday through Friday, 8am to 5 pm. Occasional weekend work for client emergencies and designated on call weekend.

Required Tools:

General hand tools required to perform the work, to include but not limited to, tool bag and belt, hammer, tape measure, various pliers and wrenches, file kit, chisel kit. All Special tools and electronic tools to be provided by the company.

We offer competitive compensation based on experience. If you are a dedicated professional looking for an opportunity to contribute to a dynamic organization, please submit your resume for consideration. We look forward to reviewing your application.

Application Process: All Applicants must take the Predictive Index Behavioral Assessment and the Cognitive Assessment. Both assessments must be completed to be considered for employment. Thank you.

Your Full Name*

Your Email*

Job Position*

Telephone *

Your Message*

Upload your resume. Files Accepted: .pdf, .docx, .doc

Attention! Once you click 'Apply', your information will be sent to our COO, and you will be redirected to the Predictive Index Survey website. All applicants are required to complete this survey to be considered.