Interior Design Assistant

Property Service Technician

COMPANY DESCRIPTION:

Tongue & Groove is the leading Design-Build firm in Wilmington and the surrounding area. The company was born in 2003 to a visionary with a keen eye for design, and in 2020 was named National Custom Home Builder of the Year by the National Association of Homebuilders. Tongue & Groove employees desire to be the best, have a humble heart, and celebrate their successes, professional or personal.

RESPONSIBILITIES:

The Service Technician is responsible for supporting the growth and success of Tongue & Groove’s Property Service Division by working collaboratively with homeowners, Property Service Managers and Tongue & Groove personnel to provide world class service consistent with the goals and aspirations of the homeowner and the unique luxury approach that serves as the hallmark of Tongue & Groove’s brand.

Actively promoting Tongue & Groove’s Maintenance Services to all clients served through our construction and realty services and growing the revenue associated with small one-off repair projects and on-going, whole property routine maintenance services.
Working with Property Service Managers upon the completion of new construction projects to rectify the punch list of all items related to final completion of the home and address warranty claims as needed.
Working with Property Service Managers to assist Mark Batson Realty and other Landmark Sotheby realtors to address punch list items that come up from home inspections.
Assist Property Service Managers to perform home maintenance, repairs, and renovation projects. Includes accessing and securing homes, meeting and directing subcontractors, and self-performing work.
Self-performed work to include troubleshooting issues, performing repairs, carpentry work, lifting, site cleaning, staging homes for client arrival/departure.
Adhering and providing input to the maintenance or repair schedule.
Ensures the homeowners’ expectations are met during the maintenance or repair of their home.
Maintains a safe work site by implementing Tongue & Groove’s safety policies, enforcing safe work habits, and observing OSHA regulations.
Manage quality control including inspection of work.
Monitors home cleanliness and holds the subcontractors responsible for clean-up.
Performs duties at multiple homes, simultaneously.
Assist team to build sustainable customer relationships.
Work within the specified software.

Attributes:

Exhibits a high level of integrity.
Demonstrates superior work ethic.
Possesses a “can do” and positive approach to work, always moving forward to success.
Consistently challenges the status quo.
Turns problems and issues into opportunities for success.

OUR COMPANY BELIEFS:

At Tongue & Groove, we hold our mission and beliefs dear to our hearts:

Mission: We imagine with our clients. We build for our clients. Our clients can live life without regrets.
Brand Promise: Never compromise quality or coolness.
Warrior’s Spirit: We work hard with urgency, desire to be the best, and always make the numbers.
Servant’s Heart: Have a humble heart with everything you do, follow the “Golden Rule,” serve the client to your best capability.
Fun-Loving Attitude: We celebrate successes as a team, enjoy the work you do and those you work with, don’t take yourself too seriously.
Exceptional Communication: Knowing what to say and what not to say, receive and give feedback freely, respond with calm, care, and creativity.

Company Benefits:

At Tongue & Groove, we value our team members and offer a comprehensive benefits package, including:

401(k) with matching contributions
Dental insurance
Health insurance coverage
Vision insurance
Paid time off for vacation and personal days

We offer competitive compensation based on experience. If you are a dedicated professional looking for an opportunity to contribute to a dynamic organization, please submit your resume for consideration. We look forward to reviewing your application.

Application Process: All Applicants must take the Predictive Index Behavioral Assessment and the Cognitive Assessment. Both assessments must be completed to be considered for employment. Thank you.

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Attention! Once you click 'Apply', your information will be sent to our COO, and you will be redirected to the Predictive Index Survey website. All applicants are required to complete this survey to be considered.